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Home > Who We Are > Shipping, Returns, & Exchanges

Shipping, Returns, & Exchanges

How Long Will It Take to Receive My Order?

We work really hard to get orders shipped as quickly as possible. We are committed to shipping orders within the following timeframes for items that are not backordered or part of a group free shipping code

2 business days: Apparel, Art Prints, Note Cards, Candles, Soaps, Silver Jewelry, and Haitian Art
5 business days: Custom Canvas and Hand-Stamped Leather Products

If, for some unexpected reason, we are not able to ship items within these timeframes, we will make every effort possible to notify you.

Shipping times depend upon the shipping method selected during checkout. For your convenience we offer both U.S. postal shipping and FedEx shipping. Approximate shipping times are listed in the shopping cart next to each available shipping method.

How Much Does Shipping Cost?

Shipping costs depends on the shipping method selected as well as the weight and dimensions of the product(s) being purchased.

Returns & Exchanges of Product Purchases

One Mission is all about making people happy and helping good causes achieve their fundraising goals. With every product purchase 40% is donated to the cause you selected. That’s awesome, right? Well, it does make exchanges, returns and refunds a little challenging. The first thing to keep in mind is that because of the donated portion of every transaction, we do not allow refunds. Instead, we have provided the following exchange policies to accommodate, as much as possible, supporters in various situation. Here’s how we handle things.

Exchanges for Damage, Defective Products, or Incorrect Orders: If we make a mistake on your order or the product you receive is damaged or defective, we apologize for the inconvenience. Please complete the form below and we will be happy to replace or exchange the item(s), free of charge, for a period of up to 30 days from the shipment date.

Exchanges of Standard Items: Standard items are any of our items that are not customized to you or the fund that you have supported. If you are unsatisfied with the standard item you receive, for any reason, you are able to exchange that item for another standard item of equal value for up to 30 days from the shipment date. The item must be in new, unused, and unwashed condition when it is exchanged. Use the handy form below to process your exchange. Please note that you are responsible for paying the return shipping of your item, but we will ship the new item back to you at our cost.

Exchange of Custom Items: Custom items are products that we’ve created specifically for you or for a fund. All custom items are marked as “Custom Items” on the website. Because these items are customized, we are not able to resell them. So, unfortunately, we do not allow exchanges of custom items.

Refund of Cash Donations

We do allow for refunds of cash donations but only for a period of three (3) business days after the date of transaction. If you would like a refund of a cash donation, please contact us by email at support@onemissionfundraising.com

 

Ready to Process a Product Exchange?

Complete the Form Below!



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